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Modules

HEALTH AUTHORITY & PROVIDENCE HEALTH CARE EMPLOYEES
All health authority and Providence Health Care employees must complete these modules on their employer’s Learning Management System (LMS) to ensure credit is received for completing the curriculum. Please see the links below for more information and/or to be redirected to your employer's LMS site:

Module 1: Overview

The goal of this module is to acquaint healthcare workers with the types of violence they may encounter in the workplace, explain the impacts of violence on workers and the principles healthcare employers are guided by to reduce those impacts, clarify worker and employer responsibilities and introduce the violence alert system. 

Module 2: Recognizing and Responding to Risk

The goal of this module is to assist healthcare workers to recognize risk factors and stressors for violence, offer them tools to settle themselves when faced with threats to their safety, and teach appropriate responses to verbal and physical violence. 

Module 3: Interventions in Acute Care

The goal of this module is to help healthcare workers in the acute care setting identify patient and environmental risk factors, identify ways of interacting with patients that may increase or decrease patient stress, and choose strategies to minimize and/or eliminate these risks and stressors. 

Module 3: Interventions in Residential Care

The goal of this module is to help healthcare workers in the residential care setting identify resident and environmental risk factors, identify ways of interacting with residents that may increase or decrease resident stress, and choose strategies to minimize and/or eliminate these risks and stressors. 

Module 3: Interventions in Community Care

The goal of this module is to help healthcare workers in the community care setting identify client and environmental risk factors, identify ways of interacting with clients that may increase or decrease client stress, and choose strategies to minimize and/or eliminate these risks and stressors. 

Module 4: Communication Basics

The goal of this module is to illustrate the benefits, for both patients and staff, of improving communication. Emphasis is placed on the importance of non-verbal communication, teaching workers to recognize the effect of their own body language on their patients and being aware of how their patients’ body language may give advance warning of an angry or violent reaction. 

Module 5: De-escalation

The goal of this module is to provide healthcare workers with de-escalation skills to lessen the emotional intensity of a situation. Learners are given guidelines to help them decide when to use and when not to use de-escalation techniques, as well as tips for responding to patients with cognitive impairments. 

Module 6: Responding to Physical Violence

The goal of this module is to give healthcare workers preventive strategies for protecting themselves from physical violence, help them recognize cues that patient behaviour may be escalating, and teach them what to do if they experience or witness a violent incident. Learners will discover why formal and/or informal team responses are preferred, what a Code White team is and how it functions. 

Module 7: Post Incident Response

The goal of this module is to make healthcare workers aware that an incident is not really over until several important steps are taken and that both they and their managers/supervisors have unique responsibilities following an incident. Learners will understand why proper and timely documentation is important, become aware of the range of common physical and/or emotional reactions to violent incidents, learn what support is available to them and who to approach to get that support. 

Module 8: Behavioural Care Planning for Violence Prevention

The goal of this module is to inform direct care healthcare workers how, when and why to conduct a patient violence risk assessment (PVRA), provide ways in which identified risks for violence can be communicated, offer strategies for developing interventions for behaviours that require caution and those that indicate high risk, and discuss the role and importance of accurate charting in preventing violence. 

Answer Key
To obtain access to the answer keys for the quizzes, please email Rose Eng at RoseE@heabc.bc.ca.